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We’re Here to Help

From advice on caring for your DY jewelry to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewelry
to help choosing the perfect gift, our experts
are pleased to assist you in any way.

SHIPPING & ORDER TRACKING

For items available for immediate purchase, we offer the following shipping services.

Shipping Service Shipping & Handling Fee Delivery Estimate
DHL Express Worldwide Free 1-3 business day

 

Shipping estimates are based on the day and time your order is placed.

Order Date Order Time Shipping Estimate
Weekdays Before 12PM BST Ships same day
Weekdays After 12PM BST Ships next business day
Saturday Any time Ships on Monday
Saturday Any time Ships on Monday

 

On weekdays, orders placed by 12PM BST should arrive within three business days, and after 12PM CET within four business days. Orders placed over the weekend should arrive by the following Friday. Deliveries are made by DHL Monday through Friday until 5PM BST.

Personalised items, including all custom-engravable designs, are excluded from standard shipping estimates. At this time, these orders may require up to 30 business days to ship.

We do not allow shipments to P.O. boxes. Billing addresses may contain a P.O. box. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.

Your order and shipping confirmation emails will note whether a signature is required at the time of delivery. If a signature is required and you cannot provide one, you may use DHL On Demand Delivery to schedule your delivery or have your package held for pick up at a DHL or one of their authorised partner service points. The link to DHL On Demand Delivery will be included in your shipping confirmation email or you may access it here.

If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email.

Registered customers, please SIGN IN to access your order status and history.

Non-registered customers can check the status of online orders by visiting our Track Your Order page and entering their order number, email and billing zip code.

Contact Customer Care

Hours of Operation

Monday – Saturday: 9AM – 5PM BST
Sunday: 10AM – 5PM BST