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We’re Here to Help

From advice on caring for your DY jewelry to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewelry
to help choosing the perfect gift, our experts
are pleased to assist you in any way.

FREQUENTLY ASKED QUESTIONS

David Yurman designs are available in the United Kingdom online at uk.DavidYurman.com.

Select rings are able to be resized, depending on the design. Please contact Customer Care to learn more.

Registered customers, please SIGN IN to access your order status and history.

Non-registered customers can check the status of online orders by visiting our Track Your Order page and entering their order number, email and billing zip code.

For online returns, please visit our Returns page to print out a shipping label and commercial invoice for any item(s) purchased on uk.DavidYurman.com. After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item back to a David Yurman boutique at Printemps or Galeries Lafayette in Paris for a return or exchange.

 

For online exchanges, please return your item(s) and place a new order.

 

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalised and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale.

For appraisal services, we suggest contacting an independent appraiser or appraisal company with individuals who possess certified credentials in these services.

We encourage you to only buy David Yurman merchandise from a David Yurman boutique, online at uk.DavidYurman.com or from one of our authorised retailers.

Only merchandise sold at a David Yurman store, online at uk.DavidYurman.com or by an authorised retailer is guaranteed to be authentic David Yurman. Consumers should be cautious of counterfeits when purchasing any purported David Yurman merchandise from any non- authorised retailer, including from any online marketplace, even if “authentication” services are offered.

Please report all tips about suspicious or counterfeit items, fraudulent websites and others selling knockoff or replica David Yurman merchandise to reportfraud@davidyurman.com. In order to assist us with our investigative efforts, please provide as much information as possible, such as:

  • Seller’s name and contact information
  • Platform or location from which purchase was made
  • Screenshots of infringing listings for websites
  • Any images of infringing product purchased
  • Copies of any communications with seller
  • Location of the merchandise (i.e., retail, street vendor, website, factory, etc.)
  • Number of products offered
  • Type and style of products offered

Learn more about identifying counterfeit goods and reporting fraud

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Contact Customer Care

Hours of Operation

Monday – Saturday: 9AM – 5PM BST
Sunday: 10AM – 5PM BST